By having a goal of offering perfect support services experience, Verizon is presenting its Service Commitment to FiOS consumers in Indiana, Oregon and Washington. Residential prospects making the change to FiOS TV, Internet and voice products and services can rely on smooth, no-hassle assistance as they join the tens of thousands of other buyers that have by now chosen Verizon as their home-entertainment provider in these places. “Verizon’s FiOS is clearly the better selection, and - contrary to our cable competitor’s claims - Verizon remains committed to FiOS in these parts,” said James V. O’Rourke, Verizon’s North Central spot president. “The Verizon Service Commitment is our promise to FiOS customers that their transition to additional sophisticated home-entertainment products and services will be smooth and easy.”
Under the dedication, the Verizon technician who set up the service will be offered to make sure the customer’s company is working and to reply questions from Day 1. New customers get a direct phone number to attain the technician who mounted their assistance, need to they’ve any issues immediately after the work is performed.
Verizon company employees will also check in by telephone with customers within the to start with 30 to 45 days of installation to response any issues, review the customers’ initial bill and ensure they know tips on how to achieve Verizon round-the-clock for any future requires. The Company Motivation is part of the system to assure that Verizon buyers have the very best expertise. As an example, Verizon has simplified its bill format to more clearly present each and every element of bundled FiOS products and services, taxes, fees and more charges for video on demand and set-top boxes, among others.